Returns & Exchanges
At Forever 21, we want you to love your purchase, but if you are not completely satisfied, you can return or exchange eligible items within 30 days of the purchase date. Please ensure all items are in their original condition with tags attached and accompanied by a valid receipt or packing slip.
Initiate Your Return
Visit our online Returns Portal to enter your order number and zip code, then select the items you wish to send back and choose your preferred return method.
Prepare Your Package
Securely pack your items in the original shipping mailer or a sturdy box, ensuring you include the printed return packing slip inside the package.
Ship It Back
Affix the prepaid shipping label provided through the portal to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing